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Frequently Asked Questions
Q. How do I contact customer service regarding my order?
A. Our customer service team is available Monday through Friday from 8:00 am to 5:00 pm CST. Please email skillsusa-cs@halo.com.
Q. How can I change or cancel my order?A. Please contact our customer service team at skillsusa-cs@halo.com.
Q. How long does an order take to ship?A. After your order is placed, it will ship within 1-2 business days. Orders are shipped from Sterling, IL using UPS Ground or by expedited options chosen at checkout.
Q. What is the return policy?A. Please contact our Customer Service via email at skillsusa-cs@halo.com to advise them of your return request. Customer Service will review return options with you.
Q. I forgot my password, how can I reset it?A. Please email our customer service team at skillsusa-cs@halo.com.
Q. Do you restock sold out products?A. Yes, all sold out products will be re-stocked as quickly as possible.
Q. I’m having trouble logging in, what do I do?A. Please contact our customer service team at skillsusa-cs@halo.com.
Q. How do I track my order?A. If your order was placed under your account, please ensure you are logged in to your account to view this tracking information. Under your account you will find “View Orders.” Once the order has been shipped, tracking information will be available. A shipment notification will also be emailed with tracking information.
Q. Can I place a backorder for an out-of-stock item?A. No, we do not offer backorders at this time. However, you can sign up to receive an email notification when the item is back in stock. Simply log in to your account, visit the product page, and click “Notify Me” next to the out-of-stock item to receive an alert as soon as it becomes available.
Tax Exemption – Frequently Asked Questions
Q. If I am tax exempt, why am I seeing tax on my order?
A. Tax exemption status must be reviewed and approved by the HALO Tax Team. To begin the process, each entity must complete the tax exemption form and submit a valid tax exemption certificate. Your tax exemption will not take effect until the Tax Team has approved your submission.
Q. How long does it take to be approved for tax exemption?A. Tax exemption requests are typically reviewed within 72 hours, provided all required information is complete and accurate. If any details are missing, the Tax Team will contact the primary contact listed on the form. Approval cannot be completed until all requested information is received.
Q. I submitted the form days/weeks ago, and I’m still seeing tax on my orders. What should I do?A. Please confirm that the primary contact has responded to any emails from the HALO Tax Team. After the initial submission, the Tax Team may reach out if additional information is needed. If no response is received within two weeks, a follow-up email will be sent. If we do not receive a response after follow-up attempts, the entity—and all associated buyers—will remain taxable on the store. If the primary contact has questions, they may contact the Tax Team directly at tax.department@halo.com.
Q. I placed orders before my tax exemption was approved. Can you remove the tax from those previous orders?A. Unfortunately, we are unable to retroactively remove tax from orders placed before your tax exemption was approved. The only exception is for orders placed within the 72-hour review window, if the exemption is ultimately approved.
Q. If my school is tax exempt and I am a student there, does that make me tax exempt?A. No. A tax exemption certificate applies only to the school who is registered through the tax exemption process. It does not extend to students, participants, or individuals not formally approved under the entity’s exemption.
Q. How should I complete the seller information on my state sale tax exemption?A. HALO Branded Solutions Inc, 1500 HALO Way, Sterling, IL 61081
Q. I am tax exempt; however, I submitted an order before it was approved with HALO. Can I receive a tax credit?A. Unfortunately, any orders placed prior to approval being reflected in your account do not allow for tax credits to be completed. Please ensure you are validating your totals prior to checkout, and reach out to skillsusa-cs@halo.com with any questions regarding those totals.
Product Restocking Information
Due to high demand and overseas production timelines, certain items are expected to arrive shortly before the National Conference and will be available for purchase at the SkillsUSA Store during the event.Estimated arrival dates for priority items are provided below.
Q. Need an out-of-stock Official Red Blazer or Official SkillsUSA Wind Jacket for Conference?
A. If you need competition apparel or Official Dress for conference, we’ve got you covered. A majority of inventory will be available for purchase at NLSC, and we are proactively collecting “needed at conference” quantities through a form that is being created and distributed now.